Freight Capacity Manager

The Capacity Manager is responsible for driving net profits by brokering and dispatching as much freight as possible while maximizing margin and maintaining exceptional customer service. Reports to the Vice President of Operations.

Essential Duties and Responsibilities

  • Finding and securing the equipment necessary to service the customers needs
  • Maximize Profit by negotiating transportation expense
  • Scheduling appointments at shipper and receiver
  • Track and trace each load daily
  • Tracking freight per specific customer protocol requirements(eg, software, email, call) and working to prevent common problems before they arise
  • Review problems immediately and contact Account Manager for problems that need assistance
  • Monitor freight for on time pickup and delivery
  • Entering data for Electronic Data Interchange
  • Obtaining necessary documentation for accessorial charges
  • OS&D procedures (eg overage, shortage, deductions) – Coordinate with Customer for proper disposition
  • Follow up on all loose ends
  • Close out all loads accurately through McLeod Software
  • Hold Account Manager Accountable to their weekly goals
  • Perform at least 100 calls per day to potential carriers and for specific opportunities for existing carriers.
  • Active learning and understanding of the Market
  • Perform any other duties that may be assigned or required

Customer Relationship, Skills, Qualifications

  • Good natured positive attitude with “You are my customer” mentality
  • Written, verbal, active listening communication skills
  • Multi-tasking
  • Resolve conflict and put out fires
  • Integrity – honest and ethical
  • Ability to work closely with the inside sales team, customers, drivers and other trucking companies.
  • Attention to detail

Cross Functional Interaction

  • Work with A/R on non-pays, short-pays, etc.
  • Assist Billing with incorrect paperwork issues and PODs from carriers and owner operators
  • Carrier Compliance
  • Claims